Join us in this episode as we sit down with Kevin Wattenbarger, the Director of Sales for 911 call handling at CentralSquare Technologies. With over 25 years of experience in public safety and communications software, Kevin shares insights from his diverse background, including serving as a Deputy Sheriff of Wake County, NC, and his time in the U.S. Air Force in Combat Communications.

In this episode, we delve into the forefront of innovation within 911 call handling. With the evolution of technology, some 911 centers are now integrating video capabilities to enhance communication between callers and dispatchers. The aim is to provide clearer situational awareness, leading to more accurate and efficient responses. Despite the potential benefits, introducing such advancements raises questions and misconceptions.

Keven addresses common questions dispatchers and dispatch centers may have about adopting video technology. Tune in for an in-depth discussion on the challenges and promises of integrating video capabilities into 911 call handling.